Delivery & Returns
DELIVERY
Free worldwide shipping
All international orders are shipped free of charge.
Delivery time
We ship from both Finland and Morocco. The delivery time depends on which warehouse your order is dispatched from. You can check the estimated delivery time on each product page under “Delivery time.”
From Finland: 2–4 business days
Orders are dispatched on business days within 48 hours. Standard delivery time within Finland is 2–4 business days.
From Morocco: 2–3 weeks
Orders shipped from our Moroccan warehouse typically arrive in about 2–3 weeks.
Please note that during peak seasons or in exceptional situations, delivery may be delayed.
RETURNS
You have 14 days to inspect the product at home.
If you decide to return it, please notify us within 14 days of receiving the item. Return instructions will be provided by email through our customer service.
Return conditions
- Returned items must be in resalable condition.
- We will refund the purchase price using the original payment method as soon as we have received the return.
Return costs
- Returns are free within Finland.
- For returns from abroad, the customer is responsible for return shipping costs.
How to return a product:
- Please contact us at hello@ruggie.design to initiate the return.
- We will provide you with a return shipping code (contract ID).
- Pack the product carefully and in the same way as it was packaged when delivered.
