Terms of service
Effective from 1 August 2025
General Information
The products in this online store are sold by RUGGIE / Madesign Oy, Business ID 2589972-9. We sell products to private individuals of legal age within our delivery area. All prices include VAT. We reserve the right to change prices and shipping costs.
Ordering
Products are ordered online through the shopping cart at: ruggie.design
All orders are confirmed by email, including the total price, shipping costs, and ordered products. Receiving an order confirmation requires providing a valid email address when placing the order.
By placing an order, the customer agrees to the terms and conditions valid at the time of purchase.
Payment Methods
Payment Service Provider
Payments are processed by Paytrail Oyj (Business ID 2122839-7) in cooperation with Finnish banks and financial institutions. Paytrail Oyj will appear as the payment recipient on your bank statement or credit card bill and will forward the payment to the merchant. Paytrail Oyj is a licensed payment institution.
In case of complaints, please primarily contact the supplier of the product.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
Phone: +358 20 718 1830
Delivery Time
We dispatch orders within 48 hours on business days. The standard delivery time from our Finnish warehouse to addresses in Finland is 2–4 business days.
Delivery Methods and Shipping Costs
Shipping costs include packaging and postage. You can view the shipping costs after selecting the payment and delivery method in the shopping cart.
Orders are delivered as parcels or letters. Only parcels can be tracked with a tracking code. If the customer requests a shipment to be handled as “fragile”, an additional handling fee according to the current postal service pricing will be added.
More information about shipping methods and pricing is available at:
We currently offer free home delivery for rug orders in Finland.
Returns and Exchanges
Customers have a 14-day right of return and exchange in accordance with Finnish consumer protection legislation. The right of return only applies to products in resalable condition. If the product has become dirty or damaged during customer use, compensation will be assessed on a case-by-case basis.
Please always contact our customer service before returning any products.
Returned products must be sent using a return authorization provided by our customer service. Returns from Finland are free of charge. For international returns, the customer is responsible for return shipping costs.
For returns, please contact our customer service at hello@ruggie.design
to receive return instructions and authorization.
Return Address
RUGGIE / Madesign Oy
Purolantie 70
41930 Kuohu
Finland
We do not accept returns made more than 14 days after delivery. Once the return has been approved, the payment will be refunded to the original payment method after the returned item has been received and processed.
Damaged, Lost, or Incorrect Deliveries
If a product is lost during shipping, damaged, or the customer receives the wrong product, the customer must notify us immediately by email at hello@ruggie.design
or by post to:
RUGGIE / Madesign Oy
Purolantie 70
41930 Kuohu
Finland
Claims regarding damaged or incorrect deliveries must be made within 14 days of receiving the order. If the package has been damaged during transport, a complaint must also be filed immediately with the shipping carrier.
Other Terms
We reserve the right to change these terms and conditions. Customers must review the currently valid terms before placing an order.
RUGGIE / Madesign Oy treats all customer information confidentially.
Cookie Policy
This website uses cookies for the following purposes:
online store functionality
Google Analytics visitor statistics and traffic monitoring
Privacy Policy
Data Controller
RUGGIE / Madesign Oy
Purolantie 70
41930 Kuohu
Finland
hello@ruggie.design
We collect personal data for managing customer relationships. The legal basis for processing personal data is the agreement between Madesign Oy and the customer, as well as related statutory obligations. Providing personal data is required in order to place an order in our online store.
We also collect personal data for marketing purposes. The legal basis for this processing is customer consent.
We do not use personal data for profiling or automated decision-making.
Recipients of Personal Data
Your personal data may be processed by:
- our employees
- payment service providers processing your payment
- shipping companies delivering your order
- accounting service providers maintaining our bookkeeping
- auditors reviewing our accounting records
Data Retention
We retain personal data:
- in the online store system for five years
- in email archives for seven years
- in accounting records for ten years
Your Rights
You have the right to:
- access your personal data
- request correction of inaccurate data
- restrict processing (for example, prohibit marketing)
- object to processing
- withdraw consent (for example, unsubscribe from marketing)
- file a complaint with a supervisory authority
Please note that the “right to be forgotten” only applies where we do not have a legal obligation to continue processing your personal data.
